Customers "Documented processes are the simplest way to deliver on a promise to a customer."
The Visual Element "The immediate purpose of the visual element is that is forces you to cut out the unnecessary items that distract from the communication of your main point. The visual element will be a vigilant reminder for customers, employees and your strategy of your single point."
Customers "A customer base of good ones can lead to more predictable collections, fewer employees needed, higher profits and smoother operations."
The Measurement Element "Most of us misinterpret making changes as making progress. However, using the proper measurements points us in the right direction. And what can be more important in a world moving at light speed?"
Strategies "It will take some hard work initially to simplify your business. You wouldn't want it any other way - it eliminates most of your competition!"
Strategies "Remember, poor cash flow is a symptom, not the root cause. Therefore, cutting overhead continually to increase cash flow is like taking diet pills!"
The Processes Element "There is no shortage of books and seminars that generate tips on improving your business. These tips do not need to be integrated in your brain, but your systems!"
The 80 vs. 20 Element "A powerful way to add simplicity to your business is to focus on the few areas that generate the lion-share of results."